Policy

All of our products are non-refundable due to being custom orders. Once an order is placed into production it cannot be removed from the production line and will continue to be manufactured. Therefore you are responsible for the order that you have placed with us.

Any orders submitted for manufacturing that you have supplied measurements for and do not fit mean you are solely responsible and you will incur charges for any remakes or replacements.

Any orders measured by us are backed by our GUARANTEE TO FIT assurance and will always be a sure fit or we will replace them at our expense.

All deposits are NON-REFUNDABLE

All of our shades have a NO RETURN policy that we strictly enforce. We cannot allow returns as they are custom and no two windows are alike therefore they cannot be resold.

TERMS

50% Deposit is required to place any order. Balance to be paid in FULL upon completion. Deposits placed on orders are non-refundable 

Any damages that do not fall into normal wear and tear mean you are solely liable for replacements or remakes.

The customer is always responsible to settle the balance of their bill within the terms outlined in their invoice

Any deposits given for an order are considered an acceptance of our terms and conditions are legally enforced.

LEAD TIME, INSTALL & DELIVERY

All of our shades are offered with free installation. We ask that you have areas free of furniture in front of the windows where we are installing shades.

Shade lead times vary from 2 to 3 weeks from date ordered. Install is within 24 hrs of receipt of blinds to our shop.

PAYMENTS

We accept Cash, E-transfer, Cheques 

 ** Credit cards ARE subject to a 2.4% surcharge as per Ontario regulations

WARRANTY

All shades are backed by the manufacturers' warranty for defects. Any damage not caused by defects will not be covered. 

MEDIA

By accepting this estimate you authorize us to use photos of your windows exclusively for media use. We will never publish photos that show personal identifying items. We also never publish names or addresses of our customers.